Being kind is often over looked and under valued in business. It can be seen as a sign of weakness. However I find that being kind to people will get better results than being mean or tyrannical.
The act of kindness can be small, it basically boils down to acting like a genuine human being. There’s an old adage that I always try and stick to; treat others as you yourself would like to be treated. However it goes deeper than that, as being kind really can inspire those around to give more and be more productive.
This simple but effective way of being with those in your team is all part and parcel of other attitudes that I have already discussed; listening, creating safety, being human and dealing with the “f” word.
A really good TED talk about this and being a good leader was given by Simon Sinek
But don’t pay lip service to being kind. Being disingenuous is even worse. So you have to mean it or you will be called out on it.