To continue one of the themes from last week around conflict resolution, I’d like to introduce you to the concept of the 5 why’s as a way of trying to understand a situation from another person’s point of view.
I first came across this tip in a book called “How to have a good day at work” which is an amazing book by Caroline Webb. She describes how this concept can be used when you encounter a person who is seemingly being a pain in the butt. By asking yourself why they are behaving a certain way and then asking why again you start to understand what might be causing the reaction you are seeing. Usually it only take 2-3 “why’s: before you can come to a conclusion that brings clarity to the situation and helps you find a way forward when dealing with someone.
So try it yourself and see where it leads you, you never know it could be the start of a very different relationship with that person.